Meet the Team

Kiersten D. Troutman, M.A. | Owner, Executive Writer

Kiersten Troutman, M.A., Owner, Executive Resume Writer

Kiersten has been writing professionally in one capacity or another for more than 20 years, earning a Master of Arts (M.A.) in Composition and Rhetoric from The University of Akron. 

As an experienced speaker, she has presented for The National Resume Writers' Association (NRWA), the College English Association of Ohio (CEAO), and provided writing workshops to both corporate businesses as well as nonprofit organizations.

In addition to writing for job seekers nationally, she teaches college writing and business writing courses at Kent State University at Stark.

Aside from resume writing, her experience extends into writing web copy, press releases, and other business writing documents for business clients.

Kiersten is dedicated to upholding high standards of excellence in professional resume writing. As such, Second Glance Resumes has forged a relationship with Forbes-recognized executive search firm, Action Management Services, to further assist candidates.

Kiersten leads a true writer's life. When she is not writing for work, she is working on one of several other writing projects, including her first novel.

She attributes her success to three things: ambition, supportive family, and great coffee.

Heather Kindel, M.A. | Reviewer


Heather joined Second Glance in 2014 where she reviews resumes at local job fairs. She continues to develop professionally and remain relevant in resume writing trends by attending annual conferences with The National Resume Writers' Association (NRWA).  

She earned her Master of Arts (M.A.) from The University of Akron and enjoys the opportunity to put her English degree to use in assisting job seekers nationally.

Heather always finds the silver lining in all situations, and one day hopes to move to California to pursue either literary or production dreams.

Shirley Holder, B.A. | Reviewer

Shirley Holder, B.A., Resume Reviewer

Shirley has been with Second Glance Resumes since 2013 and actively engages in resume reviews during job fairs.

Experienced in editing, she is competent in  confidently and professionally advising candidates with tips to improve their writing.

When  not reviewing for Second Glance, she can be found in one of the many local schools substitute teaching.

John Polles, B.A. | Contributing Writer and Reviewer


John joined Second Glance in 2018 and comes with an extensive background in writing and editing. 

He served as Editor-in-Chief for Canto at Kent State University at Stark and as Editor for The Writing Center Review.